Return & Refund Policy

At Spirit Fire Tobacco Co., we want you to be completely satisfied with your purchase. Due to the nature of tobacco products and health regulations, our return policy is limited. Please read this policy carefully before making a purchase.

1. General Return Policy

Due to health and safety regulations governing tobacco products, we cannot accept returns of opened or used tobacco products. Returns are only accepted under the following circumstances:

• Products received damaged or defective
• Incorrect items shipped (our error)
• Unopened products in original sealed packaging
• Products that do not match the description on our website

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Return request must be initiated within 7 days of delivery
• Products must be unopened and in original sealed packaging
• Products must be in resalable condition
• You must provide proof of purchase (order number and receipt)
• You must provide photos of damaged or defective products

Returns will not be accepted after 7 days from the delivery date, or for products that have been opened, used, or damaged by the customer.

3. Non-Returnable Items

The following items cannot be returned under any circumstances:

• Opened tobacco products (cigarettes, cigars, smokeless tobacco)
• Used vaping products or e-cigarettes
• Opened nicotine pouches
• Products purchased on clearance or final sale
• Products without original packaging or seals
• Products damaged due to misuse or improper storage

4. How to Initiate a Return

If you believe your order qualifies for a return, please follow these steps:

1. Contact Us: Email us at [email protected] or use our Contact page within 7 days of delivery
2. Provide Information: Include your order number, reason for return, and photos of the product (especially if damaged or defective)
3. Await Authorization: Our team will review your request and provide a Return Authorization (RA) number if approved
4. Ship the Product: Once authorized, ship the product back to us using the provided instructions

Important: Do not ship products back without first receiving a Return Authorization number. Unauthorized returns will not be accepted or refunded.

5. Return Shipping Costs

6. Refund Process

Once we receive and inspect your returned product:

• We will send you an email confirmation of receipt
• Inspection will be completed within 2-3 business days
• If approved, refund will be processed to your original payment method
• Refunds typically appear within 5-10 business days depending on your bank

You will receive an email notification once your refund has been processed. If your return is not approved, we will contact you with an explanation and return the product to you at your expense.

7. Exchanges

We do not offer direct exchanges. If you received a damaged or incorrect product and would like a different item, please initiate a return for a refund and place a new order for the desired product. If the error was on our part, we will expedite the new order at no additional shipping cost.

8. Damaged or Defective Products

If you receive a damaged or defective product:

1. Inspect Upon Delivery: Check your package immediately upon receipt
2. Document the Damage: Take clear photos of the damaged product and packaging
3. Contact Us Immediately: Report the issue within 48 hours of delivery
4. Provide Evidence: Send photos and your order number to [email protected]

We will work quickly to resolve the issue with a full refund or replacement shipment at no cost to you.

9. Incorrect Orders

If we shipped the wrong product to you, we sincerely apologize. Please contact us immediately with your order number and photos of the incorrect item. We will arrange for the correct product to be shipped to you at no charge and provide a prepaid return label for the incorrect item. You are not required to return the incorrect item before receiving the correct one.

10. Refused or Undeliverable Packages

If you refuse delivery or if a package is returned to us as undeliverable due to:

• Incorrect address provided by customer
• Customer unavailable for age verification
• Customer refusal to accept delivery

You will be responsible for original shipping costs, and a refund will be issued minus shipping fees and a 15% restocking fee once the package is returned to us. If you wish to have the order reshipped, additional shipping charges will apply.

11. Late or Missing Refunds

If you have not received your refund after the expected timeframe:

• Check your bank account or credit card statement again
• Contact your credit card company (processing may take time)
• Contact your bank (there may be processing delays)
• If you have done all of this and still have not received your refund, contact us at [email protected]

12. Contact Us

If you have questions about our return policy or need assistance with a return, please contact us: